Billing Questions

Where do I mail my payment?

Can I have my payment automatically deducted from my checking or savings account?

Can I make a payment that posts quickly?

Will funds be withdrawn from my account the day my payment is received?

Do you accept payments by phone?

If my payment does not clear the first time it is submitted, will the transaction be submitted again?

Online Payment Questions

How will I know my online payment was received?

When are my online payments posted to my account?

Why am I getting calls regarding a past-due amount, when I have recently made a payment?

The UDAC online payment site system is not recognizing my account number, date of birth and/or Social Security number. What should I do?

What should I do if I make a data entry error, pay an incorrect amount, or use the wrong type of payment method?

What should I do if I believe my card or account number was used fraudulently for a payment?

Other Questions

How do I receive help if I believe I qualify for assistance through the service members' Civil Relief Act (SCRA)?

Where do I mail payoff checks?

How can I request my payment history?

How do I handle an insurance claim due to physical damage?

Where do I send insurance information?

Payment Arrangements

Is it possible to refinance with UDAC?

Is there a grace period for late payments?

When do late fees go into effect?